🎰 Hideaway At Royalton Riviera Cancun Review: What To REALLY Expect If You Stay

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Royalton Riviera Cancun - TravelSmart VIP - 2019 (Extended Version)

We were disappointed that the casino was closed. Two sinks, large tub and great shower. Appears to be a group that rotates through a different resort each night. Resort has Resort has 1 gift shop, 1 jewelry store and 1 sun glass shop. They're included in the price too. I actually was impressed with the buffet. The rooms were all clean and there was no odor from the rooms near the mangroves. The buffet food is the best restaurant of them all in terms of quality! Opa was down on the as they changed the menu as we were going there for one thing and it was no longer on menu. If you get there and have not been contacted by your Diamond Club butler, go back to the Diamond Club office where you registered, they will contact them and get the ball rolling for you. We were a large group with 5 different rooms. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. Just one drum show for 5 minutes would have been enough. I didn't mind too much and you could get away from it on the beach but my partner didn't like it and wanted something quieter with a more 'exclusive' feel. In general food was good. The pool attendant, Elizabeth, was outstanding. Given the fact that we spent all day traveling and dealing with the hassles of flying these days, a prolonged registration process is the last thing that we wanted. Never had problems finding open chairs. I would definitely stay at a Royalton sister hotel in future. If you have one?{/INSERTKEYS}{/PARAGRAPH} Thermostat and ceiling fan controls were located by the night stands on both sides of bed. Four pools with a large sandy ocean beach so options were excellent. We had 40 family members in our group and couldn't have had a better vacation. There was music everywhere and it was loud by European standards. I'll say it again - the waiting staff and bar staff are just awesome. Muchas gracias. Ours faced North and was consequently far too cold to swim in - even in the baking heat. We had a room facing the Diamond Club pool area. Luxury regards Mauricio Zarate General Director. I got a couple which itched like crazy for the next few days. Appears that it will be closed for the near future. Resort is at least 1. Depends what you want. Diamond Club pools were generally less busy and where we spent the bulk of our time. We had a large group and most of our food was cold. If staying here with a baby, bring a plug in steriliser. Big thanks to Javi and Scarlett, the entertainment staff! We always care about our guests as you are considered our top priority. Dear Ron B We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Seemed strange that we had to pass through 2 security stations on the way into the resort. I want to single out Umberto at the Gourmet Marche that's the buffet-restaurant. I am vegetarian and my partner eats gluten-free and has some other food intolerances and you will have no problem finding something delicious, I can assure you. I do think that butler is actually the wrong term for them, Diamond Club rep would be a more appropriate title as at least to me butler something else. You have to go through your butler to schedule your reservations. I don't think the swim-up suites are worth having really. Our evening butler, Jonathan, was terrific even showing up halfway through many of our meals to make sure everything was fine. We look forward to welcoming you soon in our Hotel. It is a great pleasure to know that you enjoyed our service. In general, the resort would have 1 stage show out by the main pool at 9pm and a small band in that same area from 10 pm to 11pm. We were Diamond Club and they take you to a separate room for registration. Hunter was good, but not great. They do bring in a flea market to the main pool area for 1 night. Best bits: magnificent setting, excellent food. Bands were generally good and stage shows ranged from good to so so. Excellent facilities for kids. This is were we wish the casino was available. It is a pleasure to read your comments regarding our service. We hope to receive you again for another memorable vacation. Excellent pool facilities for kids. Those that were very helpful were: Elizabeth, pool attendant at Diamond Club pool, Jonathan, evening butler, Ricardo at Armadillo, and Misael at Grazie. His shifts included breakfast and lunch and he was so good to us. For the next nights, I wore long pants and heavy bug spray. Were we a large group with 5 separate rooms. We like buffet-style because you can choose for yourself and the quality of the food is terrific. Again, appears that it won't be open for the near future. Not much entertainment after 11pm. Bits we didn't like quite so much? Amazing place with great facilities! Hoping to welcome you once again at Royalton Riviera Cancun. Most of the staff at the resort were extremely friendly. One day was around 11am and the next day was at 4pm. Second night we were sitting outside the Hunter restaurant and then around the main pool for the entertainment, niece got 22 bug bites on one leg and 14 on her other. There were around 20 booths setup. We also found the food served in the restaurants was often cold - it seemed as though it was prepared in advance. {PARAGRAPH}{INSERTKEYS}Drive into the resort was interesting. Did take awhile to figure out where the thermostat was located as the room was cold. Only problem with room was the cleaning schedule. Thank you for all your kind words and the good promotion we may from them. Wish that like cruises they had a comedy club, trivia or karaoke lounge open after 11pm. Oh, the kayaks and paddle-boards on the beach? Seemed like we had a different room attendant each day and unlike cruise never met them. We had both a day and evening butler. For 5 of the 7 days, we would get 1 washcloth and 1 face towel. Dear rosemarieh We truly appreciate your precious comment on our hotel. I want to mention also Jorge and Rosemary Rosemy??? Thought that it was a level above the buffets on the general cruise ships. Everyone on staff was very friendly and Pamela in the special events was excellent in coordinating an anniversary party for us. The reservation system for the restaurants needs to be revisited. Great place to hangout by the pool and relax if that is what you are looking for in your vacation. Take bug spray with you and use it at night. During the week, they had 2 drum shows. They need to find a way to expedite that process. The staff are just fabulous. We are glad to know that we were able to provide the relaxing holiday you were looking forward to have. Rooms were nice, clean and roomy. Only downfall was the rooms are not ideal for babies - No kettle for bottles, and sinks don't have plugs to sterilise. The food was excellent and we would return to the hotel anytime. If there are nicer people in the world then I don't know where they are hiding.